Artykuł 2018
Some aspects of trust in service activities
Autorzy / redaktorzy: Wojciech Downar
Publikacja nadrzędna: European Journal of Service Management
The issue of trust is rarely addressed in the context of service activities. The specificity of services, their diversity and the way they are produced make trust an important determinant of effective and efficient services provision. The simultaneity of production and consumptio…
DOI: 10.18276/ejsm.2018.28/1-10 · ISSN: 2450-8535