Artykuł 2017
Service Satisfaction and Sport Consumption in The Fitness Center in Warsaw
Autorzy / redaktorzy: Sylwia Gocłowska, Monika Piątkowska
Publikacja nadrzędna: European Journal of Service Management
The aim of this research is to determine which factors of consumers’ sport consumption behaviour have an impact on service satisfaction. The survey was conducted on 76 clients of a selected fitness club in Warsaw. The questionnaire comprised 7 areas of the club’s functioning, mea…
DOI: 10.18276/ejsm.2017.22-04 · ISSN: 2450-8535