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Artykuł 2018

Some aspects of trust in service activities

Autorzy / redaktorzy: Wojciech Downar

Publikacja nadrzędna: European Journal of Service Management

The issue of trust is rarely addressed in the context of service activities. The specificity of services, their diversity and the way they are produced make trust an important determinant of effective and efficient services provision. The simultaneity of production and consumptio…

DOI: 10.18276/ejsm.2018.28/1-10 · ISSN: 2450-8535

Artykuł 2018

The university and the external environment – towards a collaborative system of resources exchange

Autorzy / redaktorzy: Wojciech Downar

Publikacja nadrzędna: European Journal of Service Management

Over the centuries, the role of universities and its impact on economic, social and cultural environment has changed. University relations with the main stakeholders: industry (business) and government have been changing from static and laissez faire to balanced configuration. Th…

DOI: 10.18276/ejsm.2018.27/2-16 · ISSN: 2450-8535