Artikel 2018
Qualitative investigation of standardisation in service organizations – a Lean Service viewpoint
Autoren / Herausgeber: Wiesław Urban
Veröffentlicht in: European Journal of Service Management
The issue of standardisation has not yet been widely researched in the service industry. At the same time standards are the main management methodology to achieve quality and repeatability in service delivery processes. Moreover, standards according to Lean methodology are a mean…
DOI: 10.18276/ejsm.2018.26-38 · ISSN: 2450-8535