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Ergebnisse für „empathy were taken into account for estimating the quality of services. The conducted research allowed to state which of the mentioned areas is on a satisfactory quality level and which one is not“: 1.

Artikel 2018

Study of the quality of services on the example of the selected chain of discount stores

Autoren / Herausgeber: Anna E. Wolnowska

Veröffentlicht in: European Journal of Service Management

The share of discount stores in the Polish retail trade, has had a strong trend upward for several years. Poles pay more and more attention to the quality of the services offered by the discount stores network. Hence the aim of the article is testing the quality of services in th…

DOI: 10.18276/ejsm.2018.25-41 · ISSN: 2450-8535