Artikel 2018
Assessment of logistic customer service in the CEP sector on the example of Cracow
Autoren / Herausgeber: Augustyn Lorenc
Veröffentlicht in: European Journal of Service Management
The services sector of Courier Expressways and parcel (CEP) is one of the fastest-growing service sectors. This is due to a specific evaluation of quality by customers in the final stage of the supply chain – what has been called the last mile problem. Logistics customer service …
DOI: 10.18276/ejsm.2018.25-18 · ISSN: 2450-8535