Artykuł 2018
Fragile, Robust and Antifragile Services
Autorzy / redaktorzy: Marek Dutkowski
Publikacja nadrzędna: European Journal of Service Management
The contemporary economy, including the service sector, is exposed to strong, violent and unexpected impacts (shocks, crises, challenges, opportunities) of an internal and external nature. The purpose of the paper presented here is to attempt to characterize and classify service …
DOI: 10.18276/ejsm.2018.28/2-18 · ISSN: 2450-8535