Статья 2018
Safety and security as the basic determinants of quality of hotel services
Авторы / редакторы: Ewa Wszendybył-Skulska, Marek Zawartka
Опубликовано в: European Journal of Service Management
The ultimate goal of any hotel is to care about the quality of services. One of the key dimensions is to provide customers/guests with a sense of security. So far, the issue of security in the hotel industry has been the subject of few studies both in Poland and abroad which expl…
DOI: 10.18276/ejsm.2018.25-43 · ISSN: 2450-8535