European Journal of Service Management

Spis treści

1. 1.

   Financing projects of cultural institutions encouraging the youngest consumers participation in culture

   Dorota Balcerzak

   Strony artykułu: 8 (7-14)

   Pobierz PDF: Financing projects of cultural institutions encouraging the youngest consumers participation in culture
2. 2.

   Investment risk in WIG30 bank sector stocks – assessment of the applicability of theoretical measurement methods

   Kamila Bednarz-Okrzyńska

   Strony artykułu: 7 (15-21)

   Pobierz PDF: Investment risk in WIG30 bank sector stocks – assessment of the applicability of theoretical measurement methods
3. 3.

   Social media in the marketing communication of Polish banks

   Agnieszka Budziewicz-Guźlecka, Mariusz Woźniakowski

   Strony artykułu: 7 (23-29)

   Pobierz PDF: Social media in the marketing communication of Polish banks
4. 4.

   Major transformations of the 21st century logistics and their implications to the logistics mahagement

   Andrzej Bujak, Joanna Nowakowska-Grunt, Lubica Harakalova

   Strony artykułu: 10 (31-40)

   Pobierz PDF: Major transformations of the 21st century logistics and their implications to the logistics mahagement
5. 5.

   The importance of social media in financial services’ selling

   Kazimierz Cyran, Sławomir Dybka

   Strony artykułu: 8 (41-48)

   Pobierz PDF: The importance of social media in financial services’ selling
6. 6.

   Selected issues of trust between transaction partners in e-commerce

   Maciej Czaplewski

   Strony artykułu: 7 (49-55)

   Pobierz PDF: Selected issues of trust between transaction partners in e-commerce
7. 7.

   Effect of adopted diagnostic variable weighing system on the results of investigation of socioeconomic development of voivodships in Poland

   Rafał Czyżycki

   Strony artykułu: 10 (57-66)

   Pobierz PDF: Effect of adopted diagnostic variable weighing system on the results of investigation of socioeconomic development of voivodships in Poland
8. 8.

   Benefits and threats related to the functioning of Polish tourist companies against the background of the liberalisation of the services market

   Anna Dąbrowska, Mirosław Janoś-Kresło

   Strony artykułu: 6 (67-72)

   Pobierz PDF: Benefits and threats related to the functioning of Polish tourist companies against the background of the liberalisation of the services market
9. 9.

   Sports clubs as learning organizations – Polish model

   Anna Drab-Kurowska, Paweł Kuźbik

   Strony artykułu: 8 (73-80)

   Pobierz PDF: Sports clubs as learning organizations – Polish model
10. 10.

    Theoretical basis for calculation of charges for access to railway infrastructure in the light of European Union law

    Juliusz Engelhardt

    Strony artykułu: 9 (81-89)

    Pobierz PDF: Theoretical basis for calculation of charges for access to railway infrastructure in the light of European Union law
11. 11.

    Smart Supply Chain – challenges of information-driven management

    Marzena Frankowska, Katarzyna Nowicka

    Strony artykułu: 7 (91-97)

    Pobierz PDF: Smart Supply Chain – challenges of information-driven management
12. 12.

    Assessment of the quality of service in the catering industry as an important determinant in escalating the level of consumer confidence

    Agnieszka Górka-Chowaniec

    Strony artykułu: 9 (99-107)

    Pobierz PDF: Assessment of the quality of service in the catering industry as an important determinant in escalating the level of consumer confidence
13. 13.

    Institutional support for local communities within waste management policies, based on the example of the NFEP&WM Programme

    Dagmara Hajdys, Magdalena Kogut-Jaworska

    Strony artykułu: 8 (109-116)

    Pobierz PDF: Institutional support for local communities within waste management policies, based on the example of the NFEP&WM Programme
14. 14.

    Manifestations of implementation of the CSR concept in the retail banking sector in Poland

    Magdalena Kieżel

    Strony artykułu: 8 (117-124)

    Pobierz PDF: Manifestations of implementation of the CSR concept in the retail banking sector in Poland
15. 15.

    Value of services for passenger in public transport – theoretical approach

    Zuzanna Kłos-Adamkiewicz

    Strony artykułu: 7 (125-131)

    Pobierz PDF: Value of services for passenger in public transport – theoretical approach
16. 16.

    Public Urban Transport Services in the Context of the Metropolitan Union in the Silesian Voivodship

    Barbara Kos

    Strony artykułu: 7 (133-139)

    Pobierz PDF: Public Urban Transport Services in the Context of the Metropolitan Union in the Silesian Voivodship
17. 17.

    Importance of European Commission’s new initiatives in road transport for competitiveness of services provided by Polish hauliers

    Aleksandra Koźlak

    Strony artykułu: 8 (141-148)

    Pobierz PDF: Importance of European Commission’s new initiatives in road transport for competitiveness of services provided by Polish hauliers
18. 18.

    Assessment of logistic customer service in the CEP sector on the example of Cracow

    Augustyn Lorenc

    Strony artykułu: 8 (149-156)

    Pobierz PDF: Assessment of logistic customer service in the CEP sector on the example of Cracow
19. 19.

    Breaching the principles of corporate social responsibility and rules of the sharing economy in the passenger transport services market

    Justyna Łapińska, Jarosław Wojtas, Maurycy Graszewicz

    Strony artykułu: 7 (157-163)

    Pobierz PDF: Breaching the principles of corporate social responsibility and rules of the sharing economy in the passenger transport services market
20. 20.

    Problems of yacht charter companies in Poland

    Aleksandra Łapko

    Strony artykułu: 8 (165-172)

    Pobierz PDF: Problems of yacht charter companies in Poland
21. 21.

    Major choice determinants. Comparative analysis of the public management major at the Institute of Public Affairs of the Jagiellonian University

    Małgorzata Marzec

    Strony artykułu: 6 (173-178)

    Pobierz PDF: Major choice determinants. Comparative analysis of the public management major at the Institute of Public Affairs of the Jagiellonian University
22. 22.

    Improving public transport service quality through Sustainable Urban Mobility Planning

    Maciej Michnej, Tomasz Zwoliński

    Strony artykułu: 9 (179-187)

    Pobierz PDF: Improving public transport service quality through Sustainable Urban Mobility Planning
23. 23.

    Internal audit as a tool for quality control of customer service – case study

    Danuta Mierzwa, Mateusz Gędłek

    Strony artykułu: 9 (189-197)

    Pobierz PDF: Internal audit as a tool for quality control of customer service – case study
24. 24.

    Impact of EU funds on the effectiveness of innovations implemented in the SME sector in Poland

    Tomasz Norek

    Strony artykułu: 8 (199-206)

    Pobierz PDF: Impact of EU funds on the effectiveness of innovations implemented in the SME sector in Poland
25. 25.

    Eco-education as an element of municipal waste management systems in Poland

    Stefan Nowak, Agnieszka Ulfik

    Strony artykułu: 6 (207-212)

    Pobierz PDF: Eco-education as an element of municipal waste management systems in Poland
26. 26.

    Theoretical aspects of innovation in health Tourism

    Aleksander Panasiuk

    Strony artykułu: 8 (213-220)

    Pobierz PDF: Theoretical aspects of innovation in health Tourism
27. 27.

    Corporate insolvency in Europe

    Małgorzata Porada-Rochoń

    Strony artykułu: 8 (221-228)

    Pobierz PDF: Corporate insolvency in Europe
28. 28.

    Modern mobile technologies as the support for university students in the learning process

    Aleksandra Ptak, Paula Bajdor

    Strony artykułu: 7 (229-235)

    Pobierz PDF: Modern mobile technologies as the support for university students in the learning process
29. 29.

    New Structural Economics – discussion about development policy based on innovation

    Marek Ratajczak, Izabela Bludnik, Dawid Piątek, Katarzyna Szarzec

    Strony artykułu: 5 (237-241)

    Pobierz PDF: New Structural Economics – discussion about development policy based on innovation
30. 30.

    Financing infrastructure in the Polish TSL sector from EU funds

    Grażyna Rosa, Tomasz Sondej

    Strony artykułu: 10 (243-252)

    Pobierz PDF: Financing infrastructure in the Polish TSL sector from EU funds
31. 31.

    Adaptation a method of measuring new product development process maturity in service design

    Ireneusz P. Rutkowski

    Strony artykułu: 6 (253-258)

    Pobierz PDF: Adaptation a method of measuring new product development process maturity in service design
32. 32.

    Usage of IT tools in logistics services design – opportunities and challenges

    Andrzej Rzeczycki

    Strony artykułu: 7 (259-265)

    Pobierz PDF: Usage of IT tools in logistics services design – opportunities and challenges
33. 33.

    Pilot study on the basis of IPMA POLAND certification results

    Joanna Rzempała, Łukasz D. Sienkiewicz

    Strony artykułu: 10 (267-276)

    Pobierz PDF: Pilot study on the basis of IPMA POLAND certification results
34. 34.

    Talent management in the context of service companies

    Tomasz Smal, Robert Balcerzyk

    Strony artykułu: 11 (277-287)

    Pobierz PDF: Talent management in the context of service companies
35. 35.

    Characteristics of Services and their Consequences for the Strategy of Social Responsibility

    Edyta Spodarczyk

    Strony artykułu: 7 (289-295)

    Pobierz PDF: Characteristics of Services and their Consequences for the Strategy of Social Responsibility
36. 36.

    Teaching quality in blended learning mode

    Adam Stecyk

    Strony artykułu: 6 (297-302)

    Pobierz PDF: Teaching quality in blended learning mode
37. 37.

    Assessment of competitiveness of the EU export in services

    Joanna Stefaniak, Iwona Bąk

    Strony artykułu: 8 (303-310)

    Pobierz PDF: Assessment of competitiveness of the EU export in services
38. 38.

    Selected areas and methods of applying the concept of working consumer at a company

    Anna Szwajlik

    Strony artykułu: 7 (311-317)

    Pobierz PDF: Selected areas and methods of applying the concept of working consumer at a company
39. 39.

    The influence of social determinants on retirement savings in Poland

    Damian Walczak, Sylwia Pieńkowska-Kamieniecka, Anna Bera

    Strony artykułu: 7 (319-325)

    Pobierz PDF: The influence of social determinants on retirement savings in Poland
40. 40.

    Commercialisation of public hospitals located in the Silesian Region – results of own research studies

    Karolina Wielicka-Gańcarczyk

    Strony artykułu: 7 (327-333)

    Pobierz PDF: Commercialisation of public hospitals located in the Silesian Region – results of own research studies
41. 41.

    Study of the quality of services on the example of the selected chain of discount stores

    Anna E. Wolnowska

    Strony artykułu: 9 (335-343)

    Pobierz PDF: Study of the quality of services on the example of the selected chain of discount stores
42. 42.

    CSR as a Marketing Communication Tool for Companies in the Financial Services Sector

    Mariusz Woźniakowski

    Strony artykułu: 7 (345-351)

    Pobierz PDF: CSR as a Marketing Communication Tool for Companies in the Financial Services Sector
43. 43.

    Safety and security as the basic determinants of quality of hotel services

    Ewa Wszendybył-Skulska, Marek Zawartka

    Strony artykułu: 7 (353-359)

    Pobierz PDF: Safety and security as the basic determinants of quality of hotel services
44. 44.

    The financial sector towards efficiency of sustainable development financing in the light of literature review

    Magdalena Zioło

    Strony artykułu: 6 (361-366)

    Pobierz PDF: The financial sector towards efficiency of sustainable development financing in the light of literature review