European Journal of Service Management
Wcześniej: Zeszyty Naukowe Uniwersytetu Szczecińskiego. Service Management
From theories of efficiency to specifications for assessment of the efficiency of municipal services
DOI: 10.18276/ejsm.2018.27/1-15
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| ISSN: | 2450-8535 |
| eISSN: | 2451-2729 |
| Autorzy: | Agnieszka Kwarcińska |
| Słowa kluczowe: | efficiency efficiency of municipal services the features of municipal services |
| Data wydania numeru / monografii: | 2018 |
| Liczba stron: | 7 (127-133) |
| OAI-PMH: | Metadane |
| Cited-by (Crossref) ?: | Włącz JavaScript, aby pobrać dane cytowań. |
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Abstrakt
This article presents issues related to assessment of the efficiency of municipal services from the point of view of both theories of efficiency available in literature and the specific features of municipal services. Many attributes of municipal services differ from those of other services. Therefore, to consider municipal services from the perspective of efficiency, the need to adopt separate assessment criteria arises. This article aims to present the prevailing trends in research regarding the assessment of the efficiency of municipal services within the context of theoretical considerations available in economic literature.