Chapter 2025
EVALUATION OF AUTOMATED CUSTOMER ASSISTANCE: SEGMENTAL ANALYSIS OF NASK PARTNERS ON THE POLISH MARKET
Authors / editors: Maciej Lewandowski
Published in: Intelligent Management and Artificial Intelligence: Trends, Challenges, and Opportunities, Vol.1
Purpose: The study aims to evaluate the current potential for automated customer assistance among NASK partners in Poland. It analyses the distribution of domain registrars across different maturity segments, identifies the most and least frequently implemented automation element…
DOI: 10.18276/978-83-8419-028-9-20 · ISBN: 978-83-8419-028-9