Article 2018
Internal audit as a tool for quality control of customer service – case study
Authors / editors: Danuta Mierzwa, Mateusz Gędłek
Published in: European Journal of Service Management
The article presents the results of research conducted in a financial advisory firm. The main purpose of the study was to answer the question whether internal auditing improves customer service quality and has an impact on the company’s financial performance. The study was conduc…
DOI: 10.18276/ejsm.2018.25-23 · ISSN: 2450-8535