European Journal of Service Management

Inhaltsverzeichnis

1. 1.

   Is M-learning a new way to attract students to learn?

   Paula Bajdor, Damian Dziembek

   Artikelseiten: 8 (7-14)

   Herunterladen PDF: Is M-learning a new way to attract students to learn?
2. 2.

   Universities’ social responsibility vs. graduates’ human capital

   Krystyna Buchta, Monika Jakubiak, Małgorzata Skiert, Adam Wilczewski

   Artikelseiten: 8 (15-22)

   Herunterladen PDF: Universities’ social responsibility vs. graduates’ human capital
3. 3.

   General academic and practical profiles – two tools for constructing a graduate’s silhouette in the field of fine arts

   Katarzyna Caban-Piaskowska, Anna Miarka, Marcin Mielczarek

   Artikelseiten: 6 (23-28)

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4. 4.

   Live streaming and its reception among the recipients

   Urszula Chrąchol-Barczyk

   Artikelseiten: 7 (29-35)

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5. 5.

   Fitness market in Poland and its determinants

   Krzysztof Cieślikowski, Joanna Kantyka

   Artikelseiten: 8 (37-44)

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6. 6.

   Services of open innovation creation by users of crowdsourcing platforms

   Małgorzata Dolińska

   Artikelseiten: 7 (45-51)

   Herunterladen PDF: Services of open innovation creation by users of crowdsourcing platforms
7. 7.

   The role of e-participation – citizen engagement in public service delivery

   Joanna Drobiazgiewicz

   Artikelseiten: 8 (53-60)

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8. 8.

   Participation of tenants and the quality of management services of communal apartments

   Michał Dziadkiewicz, Paweł Cichowski

   Artikelseiten: 9 (61-69)

   Herunterladen PDF: Participation of tenants and the quality of management services of communal apartments
9. 9.

   Dimensions of co-production of education service

   Katarzyna Dziewanowska

   Artikelseiten: 7 (71-77)

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10. 10.

    Optimization of communes’ services by network cooperation with private companies

    Marcin Flieger

    Artikelseiten: 7 (79-85)

    Herunterladen PDF: Optimization of communes’ services by network cooperation with private companies
11. 11.

    Evaluation of conditions for quality logistic services in the area of refrigerated transport

    Teresa Gajewska

    Artikelseiten: 8 (87-94)

    Herunterladen PDF: Evaluation of conditions for quality logistic services in the area of refrigerated transport
12. 12.

    The role and impact of transport services during World Youth Day 2016

    Ewa Grabińska

    Artikelseiten: 8 (95-102)

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13. 13.

    Business service industries – vendors or outsourcers? Evidence from Poland

    Anna Grześ

    Artikelseiten: 7 (103-109)

    Herunterladen PDF: Business service industries – vendors or outsourcers? Evidence from Poland
14. 14.

    Organizational fiction of an educational institution in building organic leadership – a case study

    Anna Hesse-Gawęda

    Artikelseiten: 11 (111-121)

    Herunterladen PDF: Organizational fiction of an educational institution in building organic leadership – a case study
15. 15.

    The low – budgeting concept of backpacking

    Jolanta Barbara Jabłonkowska, Bogusław Stankiewicz

    Artikelseiten: 7 (123-129)

    Herunterladen PDF: The low – budgeting concept of backpacking
16. 16.

    Socially responsible logistics in of public services’ area

    Sabina Kauf

    Artikelseiten: 6 (131-136)

    Herunterladen PDF: Socially responsible logistics in of public services’ area
17. 17.

    Opportunities for consumer participation in post-purchase phase in service value creation

    Wiesława Kuźniar, Tomasz Surmacz, Małgorzata Krzeszowska

    Artikelseiten: 7 (137-143)

    Herunterladen PDF: Opportunities for consumer participation in post-purchase phase in service value creation
18. 18.

    Using lean government in improvement of the services in public administration on the example of Marshal’s Office in Lubuskie voivodeship

    Anna Ludwiczak

    Artikelseiten: 9 (145-153)

    Herunterladen PDF: Using lean government in improvement of the services in public administration on the example of Marshal’s Office in Lubuskie voivodeship
19. 19.

    Mobile learning as an innovative learning concept – the results of Modern Project

    Magdalena Malinowska

    Artikelseiten: 6 (155-160)

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20. 20.

    Analysis of the distribution system construction company offering the service of distribution of fertilizer

    Agnieszka Matuszczak

    Artikelseiten: 6 (161-166)

    Herunterladen PDF: Analysis of the distribution system construction company offering the service of distribution of fertilizer
21. 21.

    Offer of sail training in the West Pomeranian Province in the light of the applicable regulations

    Oleksandra Osypchuk, Aleksandra Łapko

    Artikelseiten: 8 (167-174)

    Herunterladen PDF: Offer of sail training in the West Pomeranian Province in the light of the applicable regulations
22. 22.

    Notifications of dangerous products from European Union countries in the RAPEX as an e-service

    Marcin Pigłowski

    Artikelseiten: 9 (175-183)

    Herunterladen PDF: Notifications of dangerous products from European Union countries in the RAPEX as an e-service
23. 23.

    Recognizing early warning signs in transportation services

    Iwona Pisz

    Artikelseiten: 8 (185-192)

    Herunterladen PDF: Recognizing early warning signs in transportation services
24. 24.

    Services and creating value for customers – marketing approach

    Mirosława Pluta-Olearnik

    Artikelseiten: 6 (193-198)

    Herunterladen PDF: Services and creating value for customers – marketing approach
25. 25.

    Similarity of the European Union countries in terms of graduates’ fields of education

    Jan Polcyn, Anna Turczak

    Artikelseiten: 9 (199-207)

    Herunterladen PDF: Similarity of the European Union countries in terms of graduates’ fields of education
26. 26.

    The role of recommendations in promoting services of Polish universities

    Ewa Prymon-Ryś

    Artikelseiten: 8 (209-216)

    Herunterladen PDF: The role of recommendations in promoting services of Polish universities
27. 27.

    Brand community as a tool to build relationships between the consumer and the brand in the service market – a theoretical approach

    Monika Skorek

    Artikelseiten: 7 (217-223)

    Herunterladen PDF: Brand community as a tool to build relationships between the consumer and the brand in the service market – a theoretical approach
28. 28.

    Services of returns management at logistic centres

    Marta Starostka-Patyk, Sylwia Król

    Artikelseiten: 8 (225-232)

    Herunterladen PDF: Services of returns management at logistic centres
29. 29.

    Spa services distribution and spa specialization in Eastern Poland spa communes

    Paweł Stelmach

    Artikelseiten: 9 (233-241)

    Herunterladen PDF: Spa services distribution and spa specialization in Eastern Poland spa communes
30. 30.

    Impact of selected factors on the cross-border price of postal parcels in the European Union

    Marek Sylwestrzak, Anna Stolarczyk

    Artikelseiten: 7 (243-249)

    Herunterladen PDF: Impact of selected factors on the cross-border price of postal parcels in the European Union
31. 31.

    Participation of citizens in the creation of public services in Małopolska and Piacenza

    Agnieszka Szczudlińska-Kanoś, Janusz Sasak, Emanuele Antonio Vendramini

    Artikelseiten: 6 (251-256)

    Herunterladen PDF: Participation of citizens in the creation of public services in Małopolska and Piacenza
32. 32.

    Crowdsourcing as a challenge for advertising agencies in the creative service market

    Anna Szwajlik

    Artikelseiten: 7 (257-263)

    Herunterladen PDF: Crowdsourcing as a challenge for advertising agencies in the creative service market
33. 33.

    Actions of social responsibility in creating the brand image of a service organization

    Beata Tarczydło

    Artikelseiten: 7 (265-271)

    Herunterladen PDF: Actions of social responsibility in creating the brand image of a service organization
34. 34.

    The quality of the airport’s product

    Dariusz Tłoczyński

    Artikelseiten: 10 (273-282)

    Herunterladen PDF: The quality of the airport’s product
35. 35.

    Service portfolio as a key element of service strategy

    Weronika Toszewska-Czerniej

    Artikelseiten: 10 (283-292)

    Herunterladen PDF: Service portfolio as a key element of service strategy
36. 36.

    Green supply chain – barriers and benefits of implementing the new management strategy – analysis of the empirical research

    Blanka Tundys

    Artikelseiten: 8 (293-300)

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37. 37.

    Innovative solutions used in services in municipal waste management systems

    Agnieszka Ulfik

    Artikelseiten: 6 (301-306)

    Herunterladen PDF: Innovative solutions used in services in municipal waste management systems
38. 38.

    Qualitative investigation of standardisation in service organizations – a Lean Service viewpoint

    Wiesław Urban

    Artikelseiten: 7 (307-313)

    Herunterladen PDF: Qualitative investigation of standardisation in service organizations – a Lean Service viewpoint
39. 39.

    Ways of implementing Corporate Social Responsibility idea in shipping companies

    Natalia Wagner

    Artikelseiten: 7 (315-321)

    Herunterladen PDF: Ways of implementing Corporate Social Responsibility idea in shipping companies
40. 40.

    Transportation process optimization – selected example

    Agnieszka Waniewska, Paulina Krawczyszyn, Magdalena Kownacka

    Artikelseiten: 6 (323-328)

    Herunterladen PDF: Transportation process optimization – selected example
41. 41.

    The role of import for KIBS intensity: A comparative analysis of European Union countries

    Joanna Wyszkowska-Kuna

    Artikelseiten: 8 (329-336)

    Herunterladen PDF: The role of import for KIBS intensity: A comparative analysis of European Union countries
42. 42.

    Public-private partnership PPP as a form of delivering public services

    Beata Zagożdżon

    Artikelseiten: 7 (337-343)

    Herunterladen PDF: Public-private partnership PPP as a form of delivering public services
43. 43.

    New services of energy companies

    Marcin Zawada

    Artikelseiten: 7 (345-351)

    Herunterladen PDF: New services of energy companies