Search scope: All publications
Results for “customer focus”: 3.
Article 2018
Authors / editors: Joanna Wierzowiecka
Published in: Marketing i Zarządzanie
An updated issue of the ISO/IEC 17025 standard was published in 2017, a standard specifying the technical requirements and management system for accredited laboratories. This system is to ensure competence of the laboratories to obtain credible research results and the ability to…
DOI: 10.18276/miz.2018.53-18 · ISSN: 2450-775X
Article 2016
Authors / editors: Agata Szkiel
Published in: Marketing i Zarządzanie
ISO 9000 standards, which constitute the basis to implement the quality management system in production and service organisations in various lines of business, are subject to systematic reviews and updates aiming at their better adaptation to the needs of enterprises using them. …
DOI: 10.18276/miz.2016.44-07 · ISSN: 2450-775X
Article 2016
Authors / editors: Wojciech Trzebiński
Published in: Studia i Prace WNEiZ US
In the paper it is presented the proposal of the classification of determinants of customer attitudes towards the service (perceived quality), possible to analyze by organization – from the perspective of customer-centricity. Three groups of determinants have been distinguished: …
DOI: 10.18276/sip.2016.43/2-31 · ISSN: 2450-7733