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Article 2018

Assessment of logistic customer service in the CEP sector on the example of Cracow

Authors / editors: Augustyn Lorenc

Published in: European Journal of Service Management

The services sector of Courier Expressways and parcel (CEP) is one of the fastest-growing service sectors. This is due to a specific evaluation of quality by customers in the final stage of the supply chain – what has been called the last mile problem. Logistics customer service …

DOI: 10.18276/ejsm.2018.25-18 · ISSN: 2450-8535

Article 2016

Logistics customer service on the example of courier companies

Authors / editors: Agnieszka Matuszczak, Urszula Chrąchol-Barczyk

Published in: Marketing i Zarządzanie

Logistics customer service is nowadays one of the basic tools of competition among companies. Keeping it in accordance with the preferences of customers may result in a group of loyal and satisfied customers. Services of courier companies are nowadays ubiquitous to the individual…

DOI: 10.18276/miz.2016.46-06 · ISSN: 2450-775X