Article 2018
Authors / editors: Tomasz Zalewski, Magdalena Bulikowska
Published in: Europa Regionum
The article is an attempt to answer the question whether the quality marks, generally perceived as very important for a given product, have an impact on safety issues in the water industry. It has been verified whether known and applied certification systems for harbors and marin…
DOI: 10.18276/er.2018.37-08 · ISSN: 1428-278X
Article 2018
Authors / editors: Anna E. Wolnowska
Published in: European Journal of Service Management
The share of discount stores in the Polish retail trade, has had a strong trend upward for several years. Poles pay more and more attention to the quality of the services offered by the discount stores network. Hence the aim of the article is testing the quality of services in th…
DOI: 10.18276/ejsm.2018.25-41 · ISSN: 2450-8535
Article 2018
Authors / editors: Monika Dobska
Published in: Ekonomiczne Problemy Usług
The article addresses a significant issue of medical consumerism as a bottom-up movement of patients influencing the need to reorient management in medical services. It points to the need for service idiosyncrasy, ie the ability to perceive the uniqueness of the recipient, while …
DOI: 10.18276/epu.2018.130-03 · ISSN: 1896-382X
Article 2018
Authors / editors: Andrzej Tucki, Andrzej Świeca, Jan Czeczelewski, Paulina Boruch
Published in: Ekonomiczne Problemy Turystyki
Quality of services is one of the most important initiators of customers’ satisfaction, as well as their loyalty. Hence, hotel managers should know how to measure the quality of the services provided, as well as customers’ satisfaction. This paper identifies the results of a ques…
DOI: 10.18276/ept.2018.2.42-14 · ISSN: 1644-0501
Article 2017
Authors / editors: Ewa Skowronek, Andrzej Tucki, Monika Jodłowska
Published in: Ekonomiczne Problemy Turystyki
The paper presents the assessment of individual components comprising the offer of the Nałęczów Health Resort and SPA SA. The study stays within the vein of research into competitiveness of health tourism products. Highly topical, such investigations are more and more often descr…
DOI: 10.18276/ept.2017.4.40-05 · ISSN: 1644-0501
Article 2015
Authors / editors: Robert Nowacki
Published in: Marketing i Zarządzanie
The objective of the paper is to analyze the way in which the quality of marketing services is perceived in Poland by managers of the enterprises who use them. The obtained results show high scores confirming the conformity of the level of marketing services provision with the ex…
DOI: 10.18276/pzfm.2015.38-23 · ISSN: 1509-0507
Article 2015
Authors / editors: Jadwiga Biegańska, Elżbieta Grzelak-Kostulska, Stefania Środa-Murawska
Published in: Ekonomiczne Problemy Turystyki
In the study, for measuring the comprehensive evaluation of the quality of services provided by spa resorts one of the relative satisfaction scale, i.e. the importance-performance analysis has been used. The research has been based on the questionnaires conducted among persons ag…
DOI: 10.18276/ept.2015.2.30-07 · ISSN: 1644-0501