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Article 2018

Safety and security as the basic determinants of quality of hotel services

Authors / editors: Ewa Wszendybył-Skulska, Marek Zawartka

Published in: European Journal of Service Management

The ultimate goal of any hotel is to care about the quality of services. One of the key dimensions is to provide customers/guests with a sense of security. So far, the issue of security in the hotel industry has been the subject of few studies both in Poland and abroad which expl…

DOI: 10.18276/ejsm.2018.25-43 · ISSN: 2450-8535

Article 2015

Commercial aspect of sport events

Authors / editors: Marek Zawartka

Published in: European Journal of Service Management

Sport through its multilateral character has become a kind of phenomenon, which co-creates the image of contemporary mass culture. Sports all the time is in the process of professionalization and commercialization, which leads to competing athletes and sports clubs in order to ma…

DOI: 10.18276/smt.2015.16-16 · ISSN: 1898-0511