European Journal of Service Management

Previously: Zeszyty Naukowe Uniwersytetu Szczecińskiego. Service Management

ISSN: 2450-8535     eISSN: 2451-2729    OAI    DOI: 10.18276/ejsm.2018.28/1-41
CC BY-SA   Open Access 

Issue archive / Vol. 28/1, 4/2018
Citizens’ readiness to use e-administration in communes of West-Pomeranian voivodeship

Authors: Agnieszka Agata Tomaszewicz
Keywords: e-administration virtual community
Year of publication:2018
Page range:7 (329-335)
Cited-by (Crossref) ?:


The article presents the readiness of local communities to use e-administration solutions. The main aim of the article was to assess the level of e-administration implementation which was presented on the basis of the research conducted among the local communities of West-Pomeranian voivodeship. What decides about the readiness are the following; digital access, current infrastructure, availability of applied solutions, the customization of offices’ web pages for local communities as well as obtaining skills by both citizens and clerks and willingness or need for using new type solutions.
Download file

Article file