European Journal of Service Management

Previously: Zeszyty Naukowe Uniwersytetu Szczecińskiego. Service Management

ISSN: 2450-8535     eISSN: 2451-2729    OAI    DOI: 10.18276/ejsm
CC BY-SA   Open Access 

Journal overview

The European Journal of Service Management (EJSM) seeks to become the primary source of scholarship focusing on the service economics. The EJSM seeks papers using multidisciplinary theoretical and mixed methods approaches to building and examining theory of how service markets operate in micro and macro contexts.

EJSM is indexed in:

  • Index Copernicus,
  • BazEkon
  • Google Scholar.

On the newest Polish Ministry of Science journals list "B" EJSM has been credited 13 points.

This is the newest site of EJSM. All issues might be found on the old webpage

The journal has been closed



The journal's contents reflect its integrative approach - including primary research articles from various fields of service economics such as:


  • Socio-Economic Policy in Services
  • Marketing Management
  • Logistic Management
  • Service Enterprise Management
  • Finance Management
  • Tourism Management
  • Innovation Management
  • Regional Management
  • Information Management
  • Quality Management
  • Knowledge Management
  • Customer Relationship Management
  • Strategic Management
  • Human Resources Management
  • Risk Management

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Journal History

European Journal of Service Management (EJSM) is an open access quarterly scientific journal issued by the University of Szczecin. EJSM is published only in English and until 2015 was published under the name Service Management.

The first issue of the journal was published in 2007. Till 2015 journal was issued one or two times a year. 

From the beginning, Prof. Aleksander Panasiuk is a chief editor of the journal.