European Journal of Service Management

The article presents the exploitation of global modern IT services required to create the new museum project called virtual museum. Its permise is to acknowledge the museum objects around the world. The example of The Lost Museum shows how the modern IT solutions give the possibilities to generate contemporary and peculiar museum projects. The international virtual museum project called The Lost Museum is created to meet the needs of the Polish Ministry of Culture and National Heritage. Its aim is to gather information and to show the Polish pieces of art stolen after the Second World War by the Nazi German and Soviet forces. The works of art were lost. The Lost Museum publishes the art images being on the list of war losses to help their recovering. The IT services facilitate the publication of information about the huge amount of Polish pieces of art robbed during the war on unimaginably enormous scale in the history. The virtual museum brings them back in memory, showing at the same time their importance for Polish heritage and explaining to the young generation how they were engaged in constructing the national identity.