European Journal of Service Management
Previously: Zeszyty Naukowe Uniwersytetu Szczecińskiego. Service Management
Basic directions of contemporary postal services markets transformation
DOI: 10.18276/ejsm.2018.28/2-13
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| ISSN: | 2450-8535 |
| eISSN: | 2451-2729 |
| Authors: | Roman Czaplewski |
| Keywords: | postal services market digitalization Internet innovative information and communication services |
| Issue / book publication date: | 2018 |
| Page range: | 7 (113-119) |
| OAI-PMH: | Metadata |
| |
Abstract
On modern postal markets the demand for traditional services is falling and it is clearly visible especially on the letters market. This forces postal operators to undertake the provision of innovative information and communication services. Entering the area of these services, postal operators start by offering so-called hybrid services, e-deliveries and engaging in e-commerce.