European Journal of Service Management

Previously: Zeszyty Naukowe Uniwersytetu Szczecińskiego. Service Management

ISSN: 2450-8535     eISSN: 2451-2729    OAI    DOI: 10.18276/ejsm.2018.28/2-13
CC BY-SA   Open Access 

Issue archive / Vol. 28/2, 4/2018
Basic directions of contemporary postal services markets transformation

Authors: Roman Czaplewski
Keywords: postal services market digitalization Internet innovative information and communication services
Data publikacji całości:2018
Page range:7 (113-119)
Cited-by (Crossref) ?:


On modern postal markets the demand for traditional services is falling and it is clearly visible especially on the letters market. This forces postal operators to undertake the provision of innovative information and communication services. Entering the area of these services, postal operators start by offering so-called hybrid services, e-deliveries and engaging in e-commerce.
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