European Journal of Service Management

The partnership between citizen and public service sector will play an important role in good governance concept. People are able to participate in public management process and public service delivery to make societies more inclusive. Today, information and communication technologies (ICT) expanded opportunities for civic engagements. Thanks to the use of e-information provision, e-consultation and e-decision people are ably to active participation in public life. Participation praxis in public sector are expanded all over the world. The article presents an issue of using information technology for contacts between public administration and citizen in conjunction with social participation. The objective of the article is to present the concept of e-participation, methods and some practice that enable active involvement of the citizen into the public live. Next part of the article describes the global trends in e-participation development. The conclusions were formulated at the final part of the article. The paper uses the methods of literature review, case study analysis and synthesis.