European Journal of Service Management

The article presents actions undertaken by public hospitals located in the Silesian Region during commercialisation, which is one element of hospital restructuration. The paper is divided into two parts. In the first one explained the differences between hospital commercialisation and privatisation. The second one presents selected results, which were part of more extensive research about the effectiveness of restructuring process in hospitals located in the Silesian Region. The above-quoted research studies were aimed to assess the effectiveness and its unsatisfactory reasons of restructuring processes taking place in hospitals. The research study was preceded by pilotage and conducted in three stages, for which was used triangulation of methods. At the first stage, the process of restructuration as perceived from public hospitals was analysed, at the second stage – their commercialization, the last one concentrated on restructuring process in commercialized hospitals. The results provided in the paper concerns the second stage and based on surveys conducted among managing staff of commercialised hospitals who participated in the and held managerial positions at the time. The results show the reasoning standing behind decisions made on the commercialisation of hospitals, planned actions in relation to project management and results of such actions after their implementation i.e. effectiveness of the whole process as well as all such actions undertaken in individual fields. The research was conducted in 2013 to 2015, on necessary sample size of 11 entities at 0.9 level of confidence and 0.15 for statistical error. The paper aim is to demonstrate selected results about planning and implementation of actions undertaken by public hospitals located in the Silesian Region under their commercialisation.