Współczesne Problemy Ekonomiczne

Previously: Zeszyty Naukowe Uniwersytetu Szczecińskiego. Współczesne Problemy Ekonomiczne : Globalizacja. Liberalizacja. Etyka

ISSN: 2081-9579     eISSN: 2353-2815    OAI    DOI: 10.18276/wpe.2017.14-04
CC BY-SA   Open Access 

Issue archive / nr 14 (2017)
Why interpersonal communication is important in public administration?

Authors: Vladimir Naumovski
University American College Skopje, Macedonia

Leo-Paul Dana
Montpellier Business School and Princeton University, France and USA

Gordana Pesakovic
Herzing University, USA

Filip Fidanoski
University of Luxembourg, Luxembourg
Keywords: interpersonal communication public administration
Data publikacji całości:2017
Page range:23 (55-77)
Klasyfikacja JEL: D80 H83
Cited-by (Crossref) ?:


Authors have tried to give a clearer view on the institutional communication of public servants in relation to citizens, but solely through its interpersonal context. The work is composed of several parts, through which the various ideas of general interpersonal communication are transmitted in a very accurate way, represented at theoretical, economic - legal and practical level. Thus, the first part of the paper explicates the theoretical tenets of interpersonal communication, andcommunication in general, referring to its definition, process, elements and potential barriers. This part is mostly based on the studies from USA and UK, as countries with top publications and researches about communication. Further, special attention is given to the economic, but also the legal framework for interpersonal communication in the Republic of Macedonia, determined by numerous laws, bylaws and developed by numerous reforms. The most significant of which are also presented in this paper.
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