European Journal of Service Management

Previously: Zeszyty Naukowe Uniwersytetu Szczecińskiego. Service Management

ISSN: 2450-8535     eISSN: 2451-2729    OAI    DOI: 10.18276/ejsm.2018.27/2-50
CC BY-SA   Open Access 

Issue archive / Vol. 27/2, 3/2018
Business Intelligence systems in SMEs

Authors: Adam Stecyk
University of Szczecin, Faculty of Management and Economics of Services
Keywords: business intelligence information systems data collection data estimation ICT
Data publikacji całości:2018-12-31
Page range:5 (409-413)
Klasyfikacja JEL: C80 O12 O32
Cited-by (Crossref) ?:


The aim of the article is a presentation of the business intelligence systems for the sector of small and medium enterprises. The first part of the article contains an overview of the basic concepts related to Business Intelligence systems that allow a better understanding of the basic properties of BI techniques and allow their use in the SMEs. The second part of the paper contains a description of the stages of the Business Intelligence system implementation in the small and medium enterprises, using free applications available on the market. The proposed concept provides a starting point for further, in-depth reviews of building a competitive advantage in the market with Business Intelligence systems in SMEs.
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