Ekonomiczne Problemy Turystyki

Previously: Zeszyty Naukowe Uniwersytetu Szczecińskiego. Ekonomiczne Problemy Turystyki

ISSN: 1644-0501     eISSN: 2353-3188    OAI    DOI: 10.18276/ept.2016.4.36-06
CC BY-SA   Open Access   DOAJ

Issue archive / nr 4 (36) 2016
The Concept of Smart Hotels as an Innovation on the Hospitality Industry Market – Case Study of Puro Hotel in Wrocław

Authors: Daria E. Jeremen
Uniwersytet Ekonomiczny we Wrocławiu

Małgorzata Jędrasiak
Uniwersytet Ekonomiczny we Wrocławiu

Andrzej Rapacz
Uniwersytet Ekonomiczny we Wrocławiu
Keywords: hotel smart organization intelligent enterprise ICT
Year of publication:2016
Page range:11 (65-75)
Cited-by (Crossref) ?:


Market observation indicates the development of a new model for running a business in hospitality industry, referred to as smart hotels. This model is specifically distinguished by the new information and communication technologies. The concept of smart hotels is relatively new and can be regarded as an innovative solution in tourism. The presented article discusses the essence of a smart hotel category and identifies the attributes of an intelligent hotel. The theoretical discussion based on the subject literature in the theory of organization and management, as well as hospitality business economics and management was also illustrated using the case study of PURO hotel in Wrocław. The necessary information was collected from both secondary and primary sources. The most important information gathering method was interpersonal in-depth interview with the aforementioned hotel’s manager.
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