ISSN: 1896-382X
eISSN: 2353-2866
OAI
DOI: 10.18276/epu.2017.126/1-28
Issue archive /
nr 126 (1) 2017
Wybrane aspekty zarządzania usługami IT
(Chosen aspects of it services management)
| Authors: |
Anna
Pamuła
Uniwersytet Łódzki Wydział Zarządzania Katedra Informatyki |
| Keywords: | ITIL ITSM IT infrastructure IT services |
| Data publikacji całości: | 2017 |
| Page range: | 11 (277-287) |
| Klasyfikacja JEL: | A12 C88 L86 O33 |
Abstract
The paper presents ITIL (Information Technology Infrastructure Library) concept and discuss the most often implemented processes as the practice of managing IT services in large organizations and SME. The article points the customer satisfaction as the main challenge behind IT departments. Some new trend in ITISM are discussed.
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