ISSN: 1896-382X
eISSN: 2353-2866
OAI
Issue archive /
nr 117 2015
Zapewnienie jakości procesów usługowych wspomaganych informatycznie
(Quality Assurance of it-Supported Service Processes)
| Authors: |
Anna
Dobrowolska
Politechnika Wrocławska Wiesław Dobrowolski Politechnika Wrocławska |
| Keywords: | quality management service processes information technology |
| Whole issue publication date: | 2015 |
| Page range: | 10 (51-60) |
Abstract
The paper discusses the quality dimensions of IT-supported service business processes. A model of the factors that influence the quality of such processes was presented along with the fundamental problems of quality assurance which are specific to the service processes with the information technology applied, particularly the virtualization and cloud computing solutions.
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