Ekonomiczne Problemy Usług

Previously: Zeszyty Naukowe Uniwersytetu Szczecińskiego. Ekonomiczne Problemy Usług

ISSN: 1896-382X     eISSN: 2353-2866    OAI
CC BY-SA   Open Access   DOAJ

Issue archive / nr 117 2015
Zapewnienie jakości procesów usługowych wspomaganych informatycznie
(Quality Assurance of it-Supported Service Processes)

Authors: Anna Dobrowolska
Politechnika Wrocławska

Wiesław Dobrowolski
Politechnika Wrocławska
Keywords: quality management service processes information technology
Data publikacji całości:2015
Page range:10 (51-60)


The paper discusses the quality dimensions of IT-supported service business processes. A model of the factors that influence the quality of such processes was presented along with the fundamental problems of quality assurance which are specific to the service processes with the information technology applied, particularly the virtualization and cloud computing solutions.
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