European Journal of Service Management

Previously: Zeszyty Naukowe Uniwersytetu Szczecińskiego. Service Management

ISSN: 2450-8535     eISSN: 2451-2729    OAI    DOI: 10.18276/ejsm.2018.27/2-02
CC BY-SA   Open Access 

Issue archive / Vol. 27/2, 3/2018
Managing talented employees

Authors: Robert Balcerzak
General Tadeusz Kościuszko Military Academy of Land Forces in Wrocław

Dorota Balcerzak
General Tadeusz Kościuszko Military Academy of Land Forces in Wrocław
Keywords: talent talent management talented people
Year of publication:2018
Page range:10 (17-26)
Klasyfikacja JEL: J24 M12 M54 O15
Cited-by (Crossref) ?:


The main goal of the article is to present the results of research on the preparation of managers to “lead” talented people. The conducted research was of a pilot nature. In the first part of the article, several most popular definitions of talent are quoted. Then, the essence of “talent management” is provided. This is followed by the presentation of the “talent management” model concept. Based on the opinions of the respondents, the actions taken in practice towards talented people as well as diagnosed causes of fluctuation of talented people are described. The assessment of the degree of preparation of managers for dealing with talented people is made. The factors determining the functioning of “talent management” programs are shown. Afterwards, behaviors shaping the image of an employee as a professional or expert are presented. The analysis of research results allows for formulating conclusions that can be used in the design of “talent management” programs.
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