Studia i Prace WNEiZ US

Previously: Zeszyty Naukowe Uniwersytetu Szczecińskiego. Studia i Prace WNEiZ

ISSN: 2450-7733     eISSN: 2300-4096    OAI    DOI: 10.18276/sip.2016.43/2-04
CC BY-SA   Open Access   CEEOL

Issue archive / nr 43/2 2016
(Experiential dimensions in educational services in higher education)

Authors: Katarzyna Dziewanowska
Uniwersytet Warszawski
Keywords: experience dimensions education service loyalty
Data publikacji całości:2016
Page range:12 (41-52)
Klasyfikacja JEL: M30 M31 I21 I23
Cited-by (Crossref) ?:


The paper presents the results of a quantitative study (survey) which lead to identification of seven experiential modules in educational service in higher education: intellectual, behavioral (2 modules), relational (2 modules), sensory and emotional. Additionally, a relationship between experiential modules and student’s loyalty and perception of university’s image was determined. The strongest relationship was observed for intellectual and emotional modules. The final part of the paper offers practical implications resulting from the study
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